Zuri Legacy Haus is committed to delivering handcrafted art and craft products safely, transparently, and within clearly defined timelines. This Shipping and Returns Policy explains how orders are processed, shipped, delivered, and handled if a return is required.
1. Shipping Information
Shipping Regions
Zuri Legacy Haus currently ships:
- Within Ghana
- To selected international destinations, subject to availability and destination regulations
Shipping availability may vary depending on product type, size, and destination.
Order Processing Time
- Orders are typically processed within 2–5 business days
- Custom-made or made-to-order art and craft items may require additional preparation time
- Customers will be notified if extended processing is required
Business days exclude weekends and public holidays.
Estimated Delivery Timelines
Delivery timelines depend on the shipping location and carrier:
- Within Ghana: 3–7 business days after dispatch
- International Orders: 7–21 business days after dispatch (depending on destination and customs clearance)
Delivery timelines are estimates and may be affected by factors beyond our control, including weather conditions, customs inspections, or courier delays.
Shipping Costs
- Shipping fees are calculated at checkout based on location, package size, and weight
- Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer
2. Packaging Standards for Art and Craft Products
Zuri Legacy Haus applies careful packaging practices to protect delicate and handcrafted items:
- Protective wrapping for artworks and fragile crafts
- Reinforced packaging for sculptures, framed art, and custom pieces
- Secure sealing to prevent damage during transit
Every order is packed with attention to product safety, presentation, and preservation of artistic quality.
3. Returns Policy
Return Eligibility
Returns are accepted only if:
- The item arrives damaged or defective
- The wrong item was delivered
- The issue is reported within 7 days of delivery
Items must be unused, in original condition, and returned with all original packaging.
Non-Returnable Items
The following items are not eligible for return:
- Custom-made or personalised art and craft items
- Digital products or downloadable content
- Items damaged due to misuse or improper handling after delivery
Return Process
To request a return:
- Email orders@zurilegacyhaus.com within 7 days of receiving the item
- Include your order number, product details, and clear photos (if applicable)
- Our team will review the request and provide return instructions if approved
Returned items sent without prior approval may not be accepted.
Refunds
- Approved refunds are processed after the returned item is received and inspected
- Refunds are issued using the original payment method
- Shipping fees are non-refundable unless the return is due to an error by Zuri Legacy Haus
Processing time for refunds may vary depending on payment providers.
4. Exchanges
Exchanges are subject to product availability and are handled on a case-by-case basis. Customers should contact orders@zurilegacyhaus.com for assistance.
5. Contact for Shipping & Returns
For all shipping, delivery, or return-related inquiries, please contact:
Email: orders@zurilegacyhaus.com
6. Policy Updates
Zuri Legacy Haus reserves the right to update this Shipping and Returns Policy at any time. Changes will be posted on this page, and continued use of the website indicates acceptance of the updated terms