Introduction

Zuri Legacy Haus is committed to transparency and fairness in all transactions. This Refund & Cancellation Policy explains when refunds may be issued, how cancellations are handled, and the timelines involved. By placing an order on zurilegacyhaus.com  customers agree to the terms outlined below.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • The wrong item was delivered
  • The product arrived damaged or defective
  • The item received does not match the product description on the website
  • An order was cancelled before processing or dispatch (where applicable)

All refund requests must be submitted within 7 days of delivery and must include clear proof of purchase and supporting images where relevant.

Non-Refundable & Excluded Items

Due to the nature of art and handcrafted products, the following items are not eligible for refunds:

  • Custom-made, commissioned, or personalized artworks
  • Bespoke craft items created to specific customer instructions
  • Digital products, downloadable materials, or DIY guides once accessed
  • Items showing signs of use, alteration, or damage after delivery

These exclusions exist because custom and commissioned works are created uniquely for each customer and cannot be resold.

Order Cancellation Police

  • Orders may only be cancelled before production or dispatch begins
  • Once processing or crafting has started, cancellations are no longer possible
  • Custom and commissioned orders cannot be cancelled once confirmed

Customers are encouraged to review order details carefully before completing checkout.

Refund Processing Timelines

Once a refund request is approved:

  • Processing begins within 5–10 business days
  • Refunds are issued using the original payment method, unless otherwise stated
  • Processing times may vary depending on banks, payment gateways, or card providers

Customers will receive confirmation once the refund has been initiated.

Refund Communication & Support

All refund-related inquiries, documentation, and confirmations should be sent to:settlement@zurilegacyhaus.com 

This email is used exclusively for refund processing and financial settlement matters.

Policy Updates

Zuri Legacy Haus reserves the right to update this Refund & Cancellation Policy at any time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with immediate effect.